Terms & Conditions

Welcome to the Gel Ovations Europe website terms and conditions for use.

These terms and conditions apply to the use of this website at www.gelovationseurope.com

By accessing this website and/or placing an order with us, you agree to be bound by these terms and conditions.

Using this website indicates that you accept these terms regardless of whether you do, or do not you choose to register with us or order from us. If you do not accept these terms then please refrain from using this website.

Products and prices on this website are only available for online purchase only. Terms & Conditions apply only to Website purchases.

The www.gelovationseurope.com website is operated by:
Gel Ovations Europe Ltd, a company registered in England and Wales, whose registered office is at

Head Office:
Gel Ovations Europe, Unit 3, Charlton Road, Bristol, BS10 6NF

Our company VAT number is 921 3722 49

1 Definitions

1.1 “Buyer” means the person who buys or agrees to buy the Goods from the Seller.
1.2 “Conditions” means the terms and conditions of sale set out in the document and any special terms and conditions agreed in writing by the Seller.
1.3 “Delivery Address” means the address specified over lead to whom the Seller will deliver the Goods.
1.4 “Delivery Date” means the date specified overleaf when the Goods are to be delivered.
1.5 “Goods” means the articles that the Buyer agrees to buy from the Seller.
1.6 “Price” means the price excluding VAT where applicable for the Goods set out overleaf.
1.7 “Seller” means Gel Ovations Europe ltd

2 Conditions Acceptable

2.1 These conditions shall apply to all contracts for the Sale of Goods by the Seller or its authorised distributor or agent to the Buyer to the exclusion of all other terms and conditions.
2.2 The Buyer acknowledges that the Seller has informed him/her that any special conditions on which he/she intends to rely should be endorsed overleaf and that he/she has endorsed such items as are set out there over.
2.3 All orders for the Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Conditions.

3 The Price and Payment

3.1The price shall be the price set out overleaf, VAT may be due at the official rate at the date of the invoice.
3.2 A total of 100% of the Price will be paid on the date of purchase.
3.3 If required, a deposit is paid subject to the specific provisions of Condition 6.

4 Warrants and Liability

4.1 The Goods purchased are under Warranty from the date of Delivery against faults arising due to defects in manufacture of materials according to the Warranty stated on the Order. Parts replaced under this Warranty will be covered for the balance of the Warranty period.
4.2 The Warranty does not provide cover for wear and tear
4.3 After the warranty period expires the Seller reserves the right of discretion to repair faults and to charge a reasonable fee for any work undertaken at that time.
4.4 The Warranty is between the Seller and the Buyer of the Goods purchased overleaf and is non-transferable.

5 Delivery

5.1 Any delivery date quoted is approximate and the Seller shall not be liable for any delay in the delivery of Goods beyond it’s reasonable control.
5.2 Working days, including delivery days, are Monday to Friday.
5.3 If the Seller is unable to make an attempt to deliver the Goods within 12 weeks of the Delivery Date then either party shall be entitled to rescind the contract, any deposit paid shall be returned and this contract shall thereafter be to no further effect.

6 Variation to Design/Specification and acceptance of the Goods

6.1 The Seller reserves the right to vary or alter the design/specification of the Goods ordered without notice and at any time prior to delivery provided that such variation or alteration does not materially affect their quality of performance.
6.2 If the Seller has to lower the specification it will give prior notice thereof to the Buyer together with any Price adjustment and the Buyer may determine the contract at any time within seven days thereafter, and the deposit shall be returned.
6.3 The Buyer shall inspect the Goods and give notice of any alleged defects apparent on inspection within a reasonable time of taking delivery and in any event before use. Any alleged defects reported after such a reasonable will be considered at the discretion of the Seller.

7 Passing of Property

7.1 Passing of Property shall occur at such a time as the goods are paid for in full according to the Price set out overleaf and delivered. Until that time the goods remain the property of Gel Ovations Europe Ltd
7.2 Risks shall pass on Delivery of the Goods.

8 Complaints Procedure

8.1 Please always contact Customer Services by telephone in the first instance on +44 (0)1454 285 071 or email info@gelovationseurope.com

9 Refunds

9.1 All refunds, in part or in full, may take up to 7 days to process from the date agreed.

10 Proper Law of Contract

10.1 This Contract is subject to the Law of England.

11 Notice of the Right to Cancel

11.1 You have the right to cancel the contract if you wish, within seven calendar days starting on the day this Notice of the Right to Cancel is issued. Cancellation should be communicated in writing by delivery, post or electronic mail to the person named overleaf. The cancellation form may be used to exercise this right and can be issued in person or sent by post – in which case you are advised to obtain a certificate of posting or recorded delivery slip. The name and address to send this notice is: Gel Ovations Europe Ltd, Unit 3 Charlton Road Bristol BS10 6NF. This notice of cancellation is deemed to be served as soon as it is posted or sent.

“For client’s that become very hot and have difficulty managing their temperature, I often put the Gel Pad in the Fridge for a period, to provide coolness and assist with reducing body temperature down”

Specialist Occupational Therapist

“For client’s that become very hot and have difficulty managing their temperature, I often put the Gel Pad in the Fridge for a period, to provide coolness and assist with reducing body temperature down”

Specialist Occupational Therapist